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Why Subscribe to a WordPress Care Plan?

Working to keep your website healthy and safe requires essential and ongoing care. Business websites are not set-and-forget solutions. Even if little changes on your website in terms of its content, the world around it continues to evolve.

There are many areas that require constant attention. If you wish your site to remain healthy, to continue to perform well, and to reduce the risk of software failure or an attack you need to keep on top of things. Just to name a few areas that need regular attention...

 

  • Hosting configuration / updates
  • Bug fixes (WordPress, Plugins, Themes, Custom Code)
  • Security Updates to core software (WordPress, Plugins, Themes, Custom Code)
  • Daily Backups (as part of an overall robust backup cycle)
  • Uptime Monitoring (knowing if your site goes down, for whatever reason, and acting accordingly)
  • Performance Monitoring & Optimisation
  • Ongoing GDPR Compliance
  • Database Optimisation

Cancel Anytime

This is not trivial stuff to keep on top of; and our Care Plans take care of these things so you can focus on what's important to you - your business!

 

There's no commitment - you can change, or even cancel, your subscription at anytime.

 

Our WordPress website care plans offer great peace of mind and excellent value.

 

We offer three tiers of care, so you can choose the right package for you. You will also get a monthly report detailing what we have done that month.

 

For most businesses their website is their main online presence, shop window, and primary marketing tool. Why leave its health and your reputation to chance?

 

IMPORTANT
If you have an issue with your website that you need our help to resolve, and you are not on one of our Care Plans, we will, of course, do everything we can to help you. However, you will be charged at our standard hourly rate of £150 per hour.

 

Note: All prices are shown exclusive of VAT.

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What Do We Cover?

This is not just website maintenance.
Our Care Plans also provide tools enabling your future growth.

Managed Hosting

High availability (99.9% uptime) SSD hosting. We manage all the host-side settings, and configuration for you.

Security Monitoring

We monitor the security of your website 24 / 7. This means we can react to attempted hacks, breaches, or attacks when they're detected. Giving us time to minimise and repair any damage that may have occurred quickly and cleanly.

Uptime Monitoring

We monitor that your website is up and running 24 / 7. Should your website go down for some reason, we will be notified and will respond quickly to ensure it is back up and running ASAP!

Software Updates

Regular updates (frequency depends on the plan subscribed too) to your website's core software, plugins and themes. As well as fixing bigs, adding new features, this also ensures known security vulnerabilities are plugged-up almost as soon as they are available.

Video Manuals

Right in your dashboard you'll have access to a regularly updated library of mini-videos that show you how to use all aspects of WordPress.

Backups

We backup your site on a daily basis. We use a robust retention plan allowing files to be recalled up to a year later.

Support

Your plan includes dedicated support time per month (the amount depends on the plan you're on), where you can request changes be made on your site.

Monthly Report

Every month you will receive a monthly report of what we have done keep your website in tip-top condition that month. You can see an example report here.

Google Analytics

Google Analytics gives great insight into the traffic your site gets. It shows you many things including how many visits you are getting a day, which regions these visitors come from, what pages on your site get the most traffic and many, many more things. Dovetailed with a marketing campaign, you can instantly see how well the campaign is working.

GDPR Compliance

Once (or if) your site is General Data Protection Regulation (GDPR) compliant, we will ensure your site continues to comply with the GDPR. Note: An initial assessment and separate quote may be necessary to make your site compliant initially.

Broken Links

We continuously monitor whether you have broken links, and fixing them. Having any broken links has a marked and adverse effect on your Google search ranking, so it's an important thing to keep on top of.

Performance

We continually monitor how well your site performs. Poor page load speeds, for example, are a great way to lose customers! And nobody wants that. Keeping on top of that ensures your site performs great.

Optimisation

Like any database, the database behind your WordPress site, over time gets clogged up with old data. This generally isn't harmful, but it does affect how your website performs. Optimising the database regularly by re-indexing, deleting flagged records, and removal of orphaned records will keep things nice and slick.

Strategy Calls

Depending on the Care Plan you're on, we will be available on a monthly or quarterly basis to have a 45-minute website strategy video or phone call with you. This is primarily to discuss your ongoing / changing business needs and how the site should continue to reflect those needs. 

Care Plan Pricing

No long term contract. Cancel anytime

Protect

£97 / Month

  • Best for standard business websites
  • Managed Website Hosting
  • 24/7 Security Monitoring
  • 24/7 Uptime Monitoring
  • Monthly software updates
  • Video Tutorials
  • Daily Backups
  • GDPR Compliance Monitoring
  • 30 mins. Basic Support Time
    (does not rollover)
    * Excess time billed at our standard rate
  • Detailed Monthly Report
  • Performance optimisation
  • Google Analytics tracking
  • Strategy Call
  • Broken link monitoring
  • Database optimisation

Engage

£247 / Month

  • Required for e-commerce & higher traffic sites
  • Managed Website Hosting
  • 24/7 Security Monitoring
  • 24/7 Uptime Monitoring
  • Weekly software updates
  • Video Tutorials
  • Daily Backups
  • GDPR Compliance Monitoring
  • 1 hour's Priority Support Time
    (does not rollover)
    * Excess time billed at our standard rate
  • Detailed Monthly Report
  • Performance optimisation
  • Google Analytics tracking
  • Quarterly Strategy Call
  • Broken link monitoring
  • Database optimisation

Master

£597 / Month

  • Best for large and actively growing websites
  • Managed Website Hosting
  • 24/7 Security Monitoring
  • 24/7 Uptime Monitoring
  • Weekly software updates
  • Video Tutorials
  • Daily Backups
  • GDPR Compliance Monitoring
  • 3 hours' Priority Support Time
    (does not rollover)
    * Excess time billed at our standard rate
  • Detailed Monthly Report
  • Performance optimisation
  • Google Analytics tracking
  • Monthly Strategy Call
  • Broken link monitoring
  • Database optimisation

Callback Request

Care Plan - Request Callback
Just pop your details below and we'll get back to you shortly to answer any questions you have about our Care Plans.
In case we cannot get through to your phone
Prove you're a real person

Optional Packages

Optional add-ons we offer that can be bundled with any of our Care Plans.
Any subscription based add-on can be cancelled at any time.

Website Custom Audit

Not getting clicks converting to £££'s? Are you hiding from Google? Are you GDPR compliant?

This audit review is a comprehensive 40+ point audit assessment that will tell you exactly where you're nailing it, and where you're shooting yourself in the foot (and what to do to turn it around).

Real and actionable information you can't afford to ignore! Results can be viewed online or downloaded as a PDF report.

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Actionable Information

Learn how to fix all of your identified problems.

Recommended Actions

It's all well and good that a review tells you what problems you have. But that's only half the story. Which is why our assessment provides a list of remedial actions that you can take to improve or fix those problem areas.

Tasks

A usable downloadable / email-able task list.

Task List

Have people who already look after your site? Perfect. Simply download the report or email it directly to them so they can get to work on it. If you haven't (and you don't fancy doing it yourself), drop us a line. We'd love to help.

Report Coverage

The report covers 5 vital aspects of your website.

Report Areas

The report covers 5 vital and highly visible aspects of your website:

  • GDPR Compliance
  • SEO / Online Visibility
  • User Experience
  • Performance and Security
  • Conversion Optimisation

This service usually costs £199, however, we are currently offering this completely FREE for a limited number of customers. Don't miss out, these promotions get used up very quickly.

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Callback Request

Website Tune Up - Request Callback
Just pop your details below and we'll get back to you shortly to answer any questions you have about our Evaluation / Tune Up service.
In case we cannot get through to your phone
Choose the service that you believe will best meet your needs.
Prove you're a real person

Search Engine Optimisation (SEO)

Any website we build already includes a basic level of SEO, insofar that the site will be SEO friendly and not penalised by Google and other search engines (as many non-SEO friendly sites are).

Taking an ethical approach, and using best practice techniques, we achieve top rankings for highly competitive keywords across a wide range of industries.

With SEO there is a lot to consider. You will need keyword research, competitor analysis, on-site optimisation, content writing, link building and more. We can take care of everything and walk you through it step-by-step.

Whilst no agency can guarantee search rankings, we offer a complete money back guarantee if we do not increase your position on Google within 3 months!

Contact us for a quote (opens a ticket).

Callback Request

SEO - Request Callback
Just pop your details below and we'll get back to you shortly to answer any questions you have about our SEO services.
In case we cannot get through to your phone
Prove you're a real person
Search Engine Optimisation SEO Graphic

Care Plan Frequently Asked Questions

What happens if my website goes down, is hacked, breaks, etc?

The whole purpose of our client plans is preventative care, so we work hard to prevent anything from happening. However, in the case something does happen and your website needs emergency care, we will be there right by its side doing everything we can to get things sorted as quickly as possible.

We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups, should the worst happen.

What tasks are included in the dedicated support time?

Glad you asked!

Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is fair game.

We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

IMPORTANT: If your site has a live issue, e.g. it's down for some reason, we will simply resolve that sort of issue regardless of any support time you have remaining, with one exception. If the issue is as a result of a change you made on the site. In that instance any resolution effort will come from your dedicated support time.

What if I need something that falls outside my plan?

If you have a task that is beyond what is included in your plan, we will submit a quote for you to approve separately.
However, in the case that what is required is eligible for your plan, but it will exceed the amount of time you have left in that month, then there are 2 choices:

  • If it's not urgent, and if you are happy for it to wait until the next month's allocation, then we will schedule for it to take place then.
  • If it is urgent, then, with your approval, we will work past the time left and bill for the time exceeded (1 hour minimum) at our usual rate of £150 per hour (plus VAT).

What's the difference between Basic support, and Priority Support?

Priority support means we will endeavour to respond to your request within 4 hours (usually sooner).

Basic support means we will endeavour to respond to your request within 24 hours.

Does the monthly time rollover?

This is a little like a lawyer’s retainer. The monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover.

Scheduling time this way allows us to respond promptly and your request will be picked within the service level for your plan, and then addressed immediately.

What is your hourly rate?

When quoting work we provide a fixed price estimate before we get started so you can budget effectively.

However, in some cases, we need to use hourly billing where the work is customised, or maybe falls outside a Care Plan, or the scope is not fully known - to give you more flexibility.

Our standard hourly rate is £150 (plus VAT), and is always billed for a minimum of 1 hour.

How do Strategy Calls work?

Email is our best form of communication since it yields the fastest response. However, we know brainstorming and reviewing visual work can be best on the phone or on a video call (we use Skype).

These consulting calls are reserved for clients on our Engage and Master care plans. They help focus a trajectory of the website for growth and improvements. These sessions are often used for online screen-sharing small updates or providing training.

You simply book your consultation via the client portal on our website and we'll be ready with the agenda to make the most out of the call.

Can I use my own web host?

Of course. Although we prefer to use our own hosting as we know it's state-of-the art and we have much more control over host settings.

That said, if you wish to use a different provider, we'll review your web hosting and talk to your hosting company to make sure it will fit your needs.

If you are already using our hosting and wish to migrate off to another host we will charge a one-off migration fee of £200 (plus VAT) to ensure the migration goes smoothly to your new host.

How does billing work?

Payment is taken through a debit/credit card and is charged automatically at the start of each month.

Once payment is complete we send you a tax invoice PDF directly to your email.

Can I really cancel any time?

Absolutely.

We are all about building a valuable relationship with you and your website. We will hate to see you go but we understand that flexibility and understanding are important to you. The last thing we want is for any client to feel locked in.

Request a cancellation via email to [email protected], and we will immediately stop the next payment.

If you do cancel a Care Plan we will provide you with the following at no charge:

  • A backup of your website and its databases(s)
  • All relevant administration and login credentials
  • Details of any premium plugins we used that are licensed to YourScope's that will be de-licensed on cancellation. If you are migrating to another hosting vendor, you will then need to re-license those plugins under your own company at your own cost in order for them to continue to operate as designed, and be supported by the plugin's vendor.

However, if you are migrating to another host you will also get the above, but there will be a one-off migration fee of £200+VAT to cover the cost of us liaising with your new vendor to ensure a smooth migration.

My website was not build by YourScope, can I still be on a client plan?

Although these plans are for sites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster.

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. We do this though our Website Evaluation / Tune-Up package, which you would need to purchase.

Essentially we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan.

Want to know more?

Get in touch and have a chat.